Service Level Agreement
Our business plans guarantee 100% uptime with varying levels of compensation based on your selected plan.
In the event that we experience any unscheduled downtime which results in your forum being fully inaccessible, you will receive a credit on your next bill based on your plan's SLA percentage. You can calculate the credit your account will receive by using the following formula:
Discount on Next Bill = Next Bill ×
SLA % × Minutes of Downtime / Minutes in Month
The credit you receive cannot exceed your total bill amount. You must submit a ticket in our online system within one week of the incident to qualify for your SLA credit. The credit will be applied to your next billing cycle.